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Frequently Asked Questions
This content was last modified on January 3, 2023.
Shipping & Returns
For all returns and exchanges, please contact us at [email protected] or call us at 877-779-8964 at your earliest convenience.
Please contact us at [email protected] or call us at 877-779-8964 at your earliest convenience.
Customers are only sent return labels on defective products. Other situations may apply based on our discretion.
Customer would most likely have to pay for shipping on an exchange unless the item was defective.
Please contact us at [email protected] or call us at 877-779-8964 at your earliest convenience.
30 days from item delivery.
Please contact us and we can have our on staff technicians answer your questions. If they are not able to, we can contact the manufacturer on your behalf. You can also call support through the manufacturer.
No. However, if the item is in the warranty period we can send you the invoice and connect you with the manufacturers warranty process.
All items that are are non-defective returns must be returned in the condition they were sent out in, new and unopened.
Base restocking fee is 15% and shipping fees are non-refundable.
Items must be returned in original manufacturers packaging. We are not responsible for packages damaged/lost in the return process. Please use insured ground service on all returns.
No. We cannot take partial returns as these items cannot be sold as new.
You have 30 days from the RMA to return the item.
If the item is defective, we will check the serial number to verify. If the serial number was on the original packaging and not the item, we cannot take the return.
Services
Yes. We have a sister company, Laservision World. Please fill out this form for a quote or call us directly.
Consulting, Building, Designing, and Installation.
Laservision World is our sister company, owned by us. They provide services such as consulting, building, designing, and installation.
Orders
Please contact us here or call us at 877-779-8964.
To cancel an order, please contact us here or call us at 877-779-8964.
First, please take a quick glance around the mailbox and sides of the property to ensure the delivery person didn’t hide the package. If the package is still lost, Please contact us here or call us at 877-779-8964.
Shipping address may be changed on a case by case basis. Generally speaking, for the buyers safety, we will not change shipping addresses after the order is placed. We would have to have the buyer place a new order to insure the order.
To cancel one item/portion, Please contact us here or call us at 877-779-8964 at your earliest convenience.
Pre-order items will be shipped out the day they are received at our facilities. For more information, please call us at 877-779-8964.
We recommend placing a new order. Adding an item will take longer than placing a new order for another item.
Anything shipped with a value over $100 will require a signature to be received. Our carriers will allow customers to contact them with the tracking information and give consent for the package to be left. The customer then takes full responsibility of the packages whereabouts.
If an item is missing, Please contact us by filling out our contact form here or call us at 877-779-8964 at your earliest convenience.
You may find tracking for your order here. If you’re still having trouble please contact us at 877-779-8964.
Shopping Experience
Based on manufacturer’s availability. Usually estimated 7-14 business days.
In-stock items are usually shipped within 1-2 business days.
Pre-order items will have an estimated availability date.
Items can be purchased online or in store. If the order is online and picked up in store the customer must show the credit card used. If a driver is sent, we will take a photocopy of the drivers license and have him sign your receipt on your behalf.
AVLgear will offer price match, most of our products are required to be sold at MAP (Minimum Advertised Price). For larger orders, please contact [email protected] and we can prepare a quote for you. Please be advised that many online sellers are not authorized dealers. Therefore, you may find cheaper prices, but the manufacturers will not honor any warranty from non-authorized dealers.
We offer discounts to students, military personnel, and first responders. Please contact us with what you are looking for.